Mediation Skills


When two or more people cannot resolve their conflicts on their own they need a third party to assist.  Your role, as the mediator, will be to guide the discussion and manage the emotional climate in a safe, constructive and collaborative way. You will ensure the airtime is shared and that they are speaking to each other in a way the other can hear. Your goal will be to build understanding and empathy between them enough so they can reach agreement and more forward.

This course will give you the tools and skills to intervene in conflict between two or more other parties.

Topics Include:

  • Definition of mediation
  • Methods of resolving and managing conflict
  • Role of mediator
  • Mediation model
  • Communication skills for mediators
  • Pre-mediation/initial meetings
  • Setting the context and tone of the meeting
  • Clarifying and framing the issues or topics
  • Building understanding & identifying interests
  • Assumptions in conflict/action-effect-intention
  • Transition statements
  • Resolution and writing up agreements



The learning environment includes instruction, exercises, small and large group discussions, and lots of hands-on practice. My goal is to help you develop your skills and sense of confidence in a non-threatening small group setting.


Two days, with an optional third day (preferably) devoted just to practice (14 – 21 hours).

*Note: I am also a certified personal coach with experience working with individuals on this topic. I can work with you one-on-one to learn and practice these skills in a confidential setting.

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