Training Workshops

Dealing with anger

Description

Escalation, self-management, defusing, disengaging.

 The Highlights

  • Anger arousal cycle / physiology of anger
  • Anger styles
  • Self-talk or the internal critical voice
  • Anger & cognition
  • Common triggers
  • Functions of anger
  • Emotional intelligence
  • Explore own patterns and reactions
  • Self-management strategies
  • How to express anger constructively
  • Communication skills to defuse anger in others
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Conflict Resolution Skills Training

Description

Using a combination of methods establish rapport, defuse anger, explore assumptions, clarify the issues, and negotiate solutions based on interests.

The Highlights

  • Negotiating solutions that work for both parties
  • Resolving interpersonal disputes
  • Identifying issues and individual interests
  • Understand why people react and behave the way we do
  • Anger: escalation, self-management, defusing, disengaging
  • Responding to defensiveness and resistance
  • Model for negotiating or mediating conflict resolution and agreement
  • Exploring various personal styles of resolving conflict
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Facilitating Productive Meetings Training

Description

Managing group dynamics using structures and skills to improve the quality of your meetings.

The Highlights

  • Lead productive meetings – regardless of time allotted
  • Establish the purpose, outcomes, and process to achieve long- and short-term objectives
  • Communication skills for facilitating meetings
  • Increase member participation
  • Establish a positive meeting environment
  • Reach agreement
  • Use reflective learning to build continuous improvement
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Restorative Justice/Action Training

Description

A transformative, healing approach intervention to harm that has occurred between two or more parties.

The Highlights

  • Understand the principles of restorative action
  • Understanding the dynamics of conflict
  • Understanding your own style for dealing with conflict
  • Communication skills: listening, probing, acknowledging, empathic response
  • How to defuse anger, disengage and self-manage when emotions run high
  • Understanding victimization & the elements of healing
  • Understanding offender issues and needs
  • Learning to use a Mediation Model from initial contact to closure
  • The role of the mediator or facilitator – responsibilities & ethics.
  • Working with resistance & minimization
  • Elements of writing a good agreement
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Mediation Skills

Description

Learning to intervene in conflict between two or more other parties.

The Highlights

  • Definition of mediation
  • Methods of resolving and managing conflict
  • Role of mediator
  • Mediation model
  • Communication skills for mediators
  • Pre-mediation/initial meetings
  • Setting the context and tone of the meeting
  • Clarifying and framing the issues or topics
  • Building understanding & identifying interests
  • Assumptions in conflict/action-effect-intention
  • Transition statements
  • Resolution and writing up agreements
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Negotiation Skills

Description

Finding solutions in an interest-based way that meet your needs and the needs of the other party.

The Highlights

  • Conflict continuum – dispute resolution methods
  • Differences between collaborative & traditional negotiating
  • Positions, issues and interests
  • Communication skills for negotiators
  • The collaborative approach – model
  • Preparing to negotiate
  • Setting the context, framework and establishing a collaborative atmosphere
  • Establishing authority to negotiate
  • Clarifying the issues
  • Exploration of interests and building understanding
  • Assertive expression
  • Objective criteria
  • Transition/goal statements
  • Writing up a memorandum of understanding
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Assertiveness Skills

Description

Express your perspective and frustrations in a non-aggressive, non-passive way.

The Highlights

  • Doing a self-assessment / Getting to know yourself
  • Differentiation between assertive, aggressive, passive and passive-aggressive styles and an exploration of the advantages and disadvantages of each.
  • Elements of assertive communication
  • Striking a balance between asserting and listening
  • Developing communication skills to assert yourself
  • Improving your ability to listen and explore other people’s perspective
  • Introduction to an assertion model
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Stress Management

Description

What impact is stress having on your life, your health? Explore some simple techniques to slow down and reduce your stress level.

The Highlights

  • What is stress? When is it positive? When is it negative?
  • The body’s stress response
  • Stress warning signs and symptoms – Cognitive, Emotional, Physical, and Behavioural
  • Effects of chronic stress
  • Stages of stress
  • Common stressors
  • Self-assessment of what stressors are impacting you and your life
  • Ways to calm – finding the relaxation technique that is best for you
  • Self-talk or the internal voice, often critical
  • Ways to release the pressure
  • Preventing stress
  • Taking action & contingency planning
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Communication Skills

Description

Balancing listening and asserting/speaking to explore perspectives.

 The Highlights

  • Basic principles, barriers, perception
  • The yin yang of communication – listening and speaking
  • Levels of listening & self-assessment
  • Common conflict-escalating communication styles
  • Verbal, non-verbal and paraverbal messages
  • The Ideal Listener
  • Acquiring information through effective listening: elicitive questioning, paraphrasing, reframing, acknowledging, and empathic response
  • Asserting or speaking communication skills: “I” language and descriptive language to express needs and expectations effectively
  • Exploring differences between passive, aggressive, and assertive communication
  • Giving and receiving feedback: improving performance, minimizing defensiveness, responding to criticism, and setting limits
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Pam is a great communicator and very observant, she identified what she saw, assessed my feedback, and formed a learning plan for me.  She was also very encouraging, thorough and persistent. We would work on different skills until I was competent enough to use those skills. Pam would ask the right questions to challenge me to think and at the same time clarify to her that I understood what she was trying to teach. Pam has the ability to break things down to its basic form to make it comprehensible. Many times I’ve asked myself, it’s so logical, why didn’t I think of it that way. She is very intuitive, in a debrief she mentioned to me that I was thinking of a specific outcome during the role play, she was correct.

Being coached by Pam was a positive experience, I’ve learned a lot and the sessions were always enjoyable/fun.

Jim

I am also on the instructional team at the Justice Institute of B.C., in the Centre for Conflict Resolution and for the Centre for Aboriginal Programs and Services, (www.jibc.ca) where I coach skill development and teach the following courses: mediation, negotiation, dealing with anger, asserting yourself in conflict situations, building your communication toolbox, communicating with skill and agility, the art of reframing, conflict dynamics in groups, and foundations of conflict resolution.

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